FAQ
Where do you ship?
Vivo Chicago currently ships orders within the United States.
How long does delivery take?
Orders are processed within 1–2 business days (Monday–Saturday). After dispatch, delivery typically takes 3–5 business days. The total estimated delivery timeframe is 4–7 business days.
Is shipping free?
Yes. Vivo Chicago provides free shipping on all orders.
How can I track my order?
After your order is shipped, you will receive an email containing a tracking number and a link that allows you to monitor the shipment.
Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible at support@vivochicago.com. Cancellation may be possible before the order has been processed or dispatched. Once an order has been shipped, cancellation is no longer available.
What is your return policy?
Returns can be requested within 90 days of the confirmed delivery date. Returned items must meet the return conditions described in our Return and Refund Policy.
Are there restocking fees?
No. Vivo Chicago does not charge restocking fees for approved returns.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
How long do refunds take?
Once a returned item is received and approved, refunds are processed within up to 7 business days. Financial institutions may require additional time for the funds to appear in your account.
Can I exchange an item?
Exchanges may be requested within the 90-day return window if the item meets the return requirements.
What should I do if my item arrives damaged or incorrect?
Please contact us at support@vivochicago.com and include your order number along with clear photos of the item and packaging. After reviewing the case, we will provide an appropriate resolution.
What payment methods are accepted?
Available payment options may include:
- Visa
- Mastercard
- Maestro
- American Express
- Discover
- UnionPay
- Dinners Club
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers using encrypted systems and payment industry security standards.
Do you store my card information?
No. Vivo Chicago does not store full card details. Payment information is processed by certified payment providers.
What happens if my payment fails?
If a payment cannot be completed, you will be notified during checkout. Please verify your payment details or select another payment method.
How do you use my personal information?
Personal information is used to process orders, provide customer support, improve website functionality, and comply with legal obligations. Details are explained in our Privacy Policy.
Do you sell my personal information?
No. Vivo Chicago does not sell or rent customer personal information.
Does your website use cookies?
Yes. Cookies are used to support website functionality, remember preferences, and analyze website traffic. Cookie usage is described in our Privacy Policy.
What if my order is delayed?
Shipping delays may occasionally occur due to weather conditions, carrier disruptions, holidays, or high shipping volumes. If your order has not arrived within the expected timeframe, please contact us.
How can I contact customer support?
If you have questions or need assistance, please contact us at support@vivochicago.com.