Terms of Service
1. Introduction
This website is owned and operated by Vivo Chicago. Throughout the website, the terms “Vivo Chicago”, “we”, “us”, and “our” refer to Vivo Chicago.
These Terms of Service govern your access to and use of our website, including all purchases of products made through the website.
By accessing our website or purchasing from us, you agree to these Terms of Service as well as any policies referenced within them, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.
If you do not agree with these Terms, you should not use the website or purchase products from us.
Our online store operates on the Shopify platform, which provides the e-commerce infrastructure used to sell products and process orders.
2. Scope of Agreement
These Terms form the complete agreement between you and Vivo Chicago regarding your use of the website and your purchase of products.
They apply to all visitors and users of the website, including customers, browsers, and anyone interacting with the site.
We may update or revise these Terms at any time. Updated versions will be posted on this page, and continued use of the website after changes are posted constitutes acceptance of those updates.
The Terms in effect at the time an order is placed will apply to that transaction.
3. Eligibility
By using this website, you confirm that you are legally capable of entering into binding agreements under the laws applicable in your place of residence.
Our services and products are intended for adults. Use of the website for unlawful purposes or in violation of any applicable laws is strictly prohibited.
Violation of these Terms may result in suspension or termination of access to our services.
4. Product Information
Products are offered for sale exclusively through this website and may be subject to return or exchange according to our Return and Refund Policy.
We attempt to display product information, images, and descriptions as accurately as possible. However, variations may occur depending on device settings or display characteristics.
Product descriptions, availability, and pricing may change without prior notice.
We reserve the right to discontinue or modify products at any time.
5. Pricing
All prices displayed on the website are listed in United States Dollars (USD).
Prices may change at any time without prior notice.
If payments are processed in another currency, the applicable exchange rate and any associated fees are determined by your payment provider.
6. Orders and Billing Information
Before submitting an order, you have the opportunity to review and correct order details.
By placing an order, you agree to pay the total amount displayed during checkout, including applicable taxes and fees.
An order becomes confirmed once an order confirmation email has been sent.
We reserve the right to refuse or cancel orders in certain situations, including but not limited to:
- Payment authorization failure
- Product unavailability
- Incorrect or incomplete order information
- Suspected fraudulent activity
If an order is modified or cancelled, we will attempt to notify you using the contact details provided at checkout.
You are responsible for ensuring that all billing and contact information provided is accurate and up to date.
7. Payment Methods
Orders must be paid using one of the payment methods available at checkout.
By submitting payment details, you confirm that you are authorized to use the selected payment method.
If a payment is declined, reversed, or cannot be processed, the order may be cancelled.
8. Shipping and Delivery
Shipping, processing, and delivery conditions are explained in our Shipping Policy.
Estimated delivery timelines may vary due to factors beyond our control, including shipping carrier operations, weather conditions, customs procedures, or high order volumes.
If you experience an unusual delay with an order, please contact us at support@vivochicago.com.
9. Returns and Refunds
All return, cancellation, and refund procedures are governed by our Return and Refund Policy.
10. Third-Party Tools
Our website may provide access to third-party tools or services that we do not monitor or control.
Your use of these tools is entirely at your own discretion, and you are responsible for reviewing the terms and policies of the relevant providers.
11. External Links
Some pages may contain links to third-party websites. We are not responsible for the content, services, or privacy practices of those websites.
12. User Content
If you submit comments, feedback, reviews, or suggestions, you grant Vivo Chicago permission to use such submissions without restriction or compensation.
Submitted content must not violate intellectual property rights or contain unlawful, harmful, or misleading information.
13. Prohibited Activities
Users may not use the website or services for unlawful, abusive, fraudulent, or harmful activities.
We reserve the right to terminate access to the website for violations of these Terms.
14. Intellectual Property
All website content, including text, graphics, images, design elements, and logos, is protected by intellectual property laws.
Content may not be copied, reproduced, distributed, or used without prior written authorization.
15. Service Disclaimer
The website and all services are provided on an “as available” basis.
We do not guarantee uninterrupted access, error-free operation, or continuous availability of the website.
16. Limitation of Liability
To the extent permitted by law, Vivo Chicago shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products.
Any liability related to a purchase is limited to the value of the product purchased.
17. Indemnification
You agree to indemnify and hold Vivo Chicago and its representatives harmless from claims, losses, damages, or liabilities resulting from your breach of these Terms or violation of applicable laws.
18. Privacy and Personal Data
Your personal information is handled according to our Privacy Policy.
19. Errors and Corrections
We reserve the right to correct errors, inaccuracies, or omissions on the website at any time and may cancel orders where incorrect information has been published.
20. Force Majeure
We are not responsible for delays or failure to perform obligations caused by events outside our control, including natural disasters, shipping disruptions, weather conditions, or governmental restrictions.
21. Governing Law
These Terms are governed by applicable laws within the United States, while respecting mandatory consumer protection regulations that may apply in your place of residence.
For questions or disputes, please contact us at support@vivochicago.com to seek an informal resolution.
22. Entire Agreement
These Terms of Service, together with our Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the complete agreement governing your use of the website and purchases made through Vivo Chicago.