Privacy Policy

This Privacy Policy explains how Vivo Chicago collects, uses, stores, and discloses personal information when you visit our website, place an order, contact us, or otherwise interact with our services. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect
We collect personal information in several ways when you use our website.

Information you provide directly

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Order details and purchase history
  • Customer support messages
  • Information submitted through reviews, surveys, or promotional forms

Information collected automatically

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent on the website
  • Referring websites or advertisements
  • Cookies and analytics information

Information received from third parties

  • Payment processors
  • Shipping and logistics providers
  • Fraud prevention services
  • Marketing and analytics partners

How We Use Personal Information
We use personal information for purposes related to operating our store and serving customers, including:

  • Processing and fulfilling orders
  • Confirming payments and reducing fraud risk
  • Arranging shipment and delivery
  • Providing customer support
  • Handling returns, exchanges, and refunds
  • Maintaining and improving website functionality
  • Sending service-related communications
  • Sending marketing communications where permitted or where consent has been provided
  • Meeting legal, tax, accounting, and regulatory obligations

Legal Bases for Processing
Where required by applicable privacy laws, Vivo Chicago processes personal information on one or more of the following legal bases:

  • Performance of a contract, including processing orders, payments, shipping, returns, and related support
  • Compliance with legal obligations
  • Legitimate business interests, such as fraud prevention, website administration, analytics, and service improvement
  • Consent, where required for activities such as certain marketing communications or non-essential cookies

Sharing of Personal Information
We share personal information only when necessary to operate our business and provide our services.

Service providers

  • Payment processors
  • Shipping carriers and delivery partners
  • Fraud detection and risk management providers
  • Customer support tools
  • Website hosting and technology providers
  • Analytics and marketing providers

These service providers receive only the information needed to perform their functions and are expected to handle that information in accordance with applicable privacy and security requirements.

Legal disclosures
We may disclose personal information where required by law, legal process, court order, or regulatory request, or where necessary to protect our rights, customers, or business operations.

We do not sell or rent personal information to third parties.

Shopify Platform and Hosting
Vivo Chicago is hosted on Shopify, which provides the e-commerce platform used to operate the store, including hosting, checkout infrastructure, and related services. Shopify may process personal information relating to store functionality, checkout operations, payment processing support, device data, and cookies.

For more information, please review the Shopify Privacy Policy .

Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, remember preferences, maintain shopping sessions, measure traffic, and understand how visitors use the website.

Cookies and related tools may be used for the following purposes:

  • Keeping items in the shopping cart
  • Supporting secure checkout functions
  • Remembering user preferences
  • Understanding website traffic and usage patterns
  • Measuring advertising and marketing performance

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

For more information about Shopify-related cookies, please review the Shopify Cookie Policy.

Marketing Communications
If you choose to receive promotional emails, we may use your contact information to send updates about products, offers, or store news. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

Your Privacy Rights
Depending on your country, state, or region of residence, you may have rights under applicable privacy or consumer protection laws, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, where permitted by law
  • Withdraw consent where processing is based on consent
  • Object to or request restriction of certain processing activities
  • Request data portability where applicable
  • Opt out of marketing communications

To exercise any of these rights, please contact us at support@vivochicago.com.

Third-Party Services
Certain third-party services used in connection with your order or website use may operate under their own privacy policies. These may include payment providers, shipping companies, analytics services, and related partners. We encourage you to review the privacy practices of those providers where relevant.

Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

  • Complete orders and provide customer support
  • Process refunds, returns, and exchanges
  • Maintain business and financial records
  • Meet legal, tax, accounting, and regulatory obligations
  • Address disputes and fraud-related matters

Some transactional records may be retained for up to seven years, or longer where required by law.

International Data Transfers
Your personal information may be processed or stored in countries other than your country of residence, including where our service providers, platform providers, or logistics partners operate. Where such transfers occur, we take steps intended to ensure that personal information receives a level of protection consistent with applicable legal requirements.

How We Protect Personal Information
We use administrative, technical, and organizational measures designed to help protect personal information, including:

  • SSL encryption
  • Hosted website infrastructure
  • Restricted access to personal information
  • Payment tokenization through payment providers
  • Fraud monitoring and security controls

No method of transmission or storage is completely secure, but we work with established service providers and apply measures intended to reduce risk.

Children’s Privacy
Our website and services are not directed to children. We do not knowingly collect personal information from individuals under the age required by applicable law to provide valid consent. If we become aware that such information has been provided, we will take steps to delete it where required.

Transparency and Agreements
By using our website or placing an order, you acknowledge that your information will be handled in accordance with this Privacy Policy and our Terms of Service. Where additional notices, checkout terms, or policy pages apply, they should be read together with this Privacy Policy.

Contact Information
If you have questions about this Privacy Policy or about how your personal information is handled, please contact us at support@vivochicago.com.

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will be posted on this page.